ThunderCRM,
ThunderSuite is a culmination of versatile yet functional tools that were designed and built to exceed the expectations of the call center industry, and this is just what Thunder has done. With only word of mouth from satisified customers Thunder has increased its marketshare exponentially in the last few years. This market need has given birth to a constantly evolving solution to accomodate many business models while staying functional and easy to use. Reliability has become synonomous with the Thunder name and as such we are driven to maintain our outstanding reputation not only with current customers but also with the many still just learning about the Thunder advantage.

Why a Complete Solution ?


There are many reasons to purchase a fully solution for your business but none as important as increased outbound productivity since over 70% of time spent making manual outbound calls is wasted.  A predictive dialer can help eliminate this downtime by choosing a number, dialing the number, listening to busy signals, wrong numbers, or answering machines, and leaving messages.  Flash dialer eliminates downtime problems.A predictive dialer increases contact rates by calling a specific group of phone numbers automatically on multiple phone lines based on variables for each of your individual lists.  Some variables that a predictive dialer uses:  number of employees available, number of dialing lines available, contact rate, regulatory constraints, time of day,  and wrap up time.  A predictive dialer can also predict the average conversation time.  The bottom line is that using a predictive dialer will save you both time and money.

Thunder can blend inbound, outbound, and voice messaging campaigns as well as run multiple simultaneous campaigns to maximize productivity.  Callbacks can be set automatically employees can also set callbacks when intended parties are not available Thunder can also detect answering machines or busy signals.
Thunder is capable of several types of outbound campaign options:

·  Predictive Dialer:  Thunder’s proven predictive dialer algorithm will start dialing on multiple simultaneous lines per employee just before agents are ready to maximize productivity.  Manage your drop rate and dialing speed by campaign.
·  Power Dialer:  Thunder’s proven algorithm will start your dialer on multiple simultaneous lines per employee at the moment agents are ready.  Customers are able to manage their drop rate and dialing speed by campaign.
·  Automated Voice Messaging with IVR:  Voice messages, with customized data per record called, broadcast information to your prospects or customers.  Most often used for event notification, appointment reminders, and fundraising.
·  Manual:  Manual calls can be enabled, or disabled, by employee. 

What About the DNC ?


Compliance management is a critical piece of any predictive dialer.  In the United States, federal and state regulations such as dropped call rates, time zones, display numbers, and Do Not Call lists must be managed.  Many other countries will be adding regulations in the future. Contact us to learn how other businesses in your industry use a complete system including predictive dialing, PBX, ACD, IVR, and CRM.